ServiceNow Technical Consultant – Senior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and automate business processes and services on the ServiceNow platform.

• Design and implement solutions utilizing modules such as ITSM, ITOM, HRSD, CSM, among others.

• Create applications using the App Engine.

• Configure workflows, forms, integrations, and business rules.

• Engage in technical discovery and gather requirements from clients.

• Identify areas for improvement and propose effective solutions.

• Ensure adherence to development best practices and governance on the platform.

• Participate in projects utilizing agile methodologies (Scrum/Kanban).

• Assist in troubleshooting and the ongoing enhancement of delivered solutions.

• Collaborate with multidisciplinary teams encompassing functional, business, and architecture domains.

⛳️ Requirements

• Proficient in modules such as ITSM, ITOM, CSM, HRSD, and others.

• Experience in platform configuration and administration.

• Strong proficiency in JavaScript.

• Familiarity with Flow Designer.

• Experience with ServiceNow integrations (both inbound and outbound).

• Background working with agile methodologies.

• Ability to comprehend business requirements and convert them into technical solutions.

• Advanced English proficiency (preferred for international projects).

• Possession of ServiceNow certifications (CSA, CAD and/or CIS).

• Advanced Spanish skills.

• Fluent in English.

• Postgraduate degree / MBA.

🏝️ Benefits

• Flexible Benefits: Meal allowance / Grocery allowance.

• SulAmérica Health Insurance - no co-pay and fully covered.

• SulAmérica Dental Plan - fully covered.

• Home office allowance.

• Life insurance.

• Childcare support.

• PPR (performance-based bonus).

• We believe #youhavetobehappy, so we focus on supporting your mental health and well-being through our Boon benefits:

• Quality of life and wellness: Wellhub (Gympass).

• 24/7 Digital urgent care (telemedicine) with appointments available within 20 minutes.

• Teleconsultations with medical specialists.

• Chronic care management (personalized, multidisciplinary care).

• Pregnancy program: Professional follow-up during pregnancy.

• Nutrition program: Support and consultations with nutritionists.

• Social support: Access to social workers and legal and financial guidance.

• Emotional health: Check-ups, psychotherapy, and urgent/emergency support center.

• Benefits club: Education and career perks through partnerships with courses, universities, and language schools.

• Shark Academy: Responsible for training our employees, offering ongoing training and certifications fully funded.

• #sharkteam: Exchange of experience and knowledge with a market-leading team.

• Aoop Lovers: Gamification program where, in addition to having fun and engaging, you can redeem earned points for fantastic rewards.