ServiceNow Integration, Infrastructure Specialist – MID Server, GCP, SSO

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Design, develop, and maintain integrations between ServiceNow and external systems.

• Install, configure, upgrade, and troubleshoot ServiceNow MID Servers.

• Monitor and ensure the health, performance, and availability of MID Servers across various environments.

• Design and support secure authentication and authorization mechanisms, including SSO implementations.

• Configure and manage identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Directory.

• Develop and maintain integrations utilizing REST, SOAP APIs, Integration Hub, and other middleware technologies.

• Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange.

• Support ServiceNow Discovery, Orchestration, and Cloud integrations leveraging MID Servers.

• Manage and support integrations with Google Cloud Platform (GCP) services.

• Troubleshoot integration and infrastructure-related issues and conduct root cause analysis.

• Ensure adherence to security, governance, and infrastructure standards.

• Create and maintain technical documentation, architecture diagrams, and operational procedures.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5+ years of experience in integration and infrastructure support within enterprise environments.

• Hands-on experience with ServiceNow MID Server installation, configuration, and administration.

• Strong knowledge of Google Cloud Platform (GCP) services and infrastructure.

• Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC.

• Solid understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers.

• Experience in developing and troubleshooting REST and SOAP API integrations.

• Experience with LDAP, Active Directory, and identity management solutions.

• Familiarity with scripting languages such as JavaScript, PowerShell, Python, or Shell scripting.

• Strong analytical, troubleshooting, and problem-solving skills.

• **Preferred Qualifications:**

• ServiceNow Certified System Administrator (CSA).

• Experience with ServiceNow Integration Hub and Discovery.

• Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus.

• Experience with cloud security and identity/access management concepts.

• Familiarity with DevOps and CI/CD practices.

• Experience working in Agile/Scrum environments.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and certifications.

• Generous paid time off and holidays.