Senior ServiceNow Tech Lead

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Provide technical oversight and support across all facets of the RTX ServiceNow platform.

• Ensure that solutions are developed in line with best practices while adhering to RTX Governance, compliance, and organizational standards.

• Offer resolutions and guidance on complex technical challenges while acting as the U.S.-based Senior ServiceNow Technical Lead.

• Provide direction in accordance with best practices and standards for integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce).

• Work collaboratively with ServiceNow Product Managers, Business Analysts, and Architects to assess requirements and deliver design recommendations for implementation.

• Assist with upgrades, patches, and health checks to maintain the overall sustainability of the ServiceNow platform.

• Stay updated on ServiceNow platform enhancements, new features, and industry trends.

• Actively suggest enhancements and other improvements to the platform to promote continuous advancement of the ServiceNow environment.

⛳️ Requirements

• A minimum of 10+ years of extensive hands-on experience in the design, development, and delivery of the ServiceNow solution in a global context.

• In-depth technical expertise in ServiceNow, including custom application development and scripting experience across various areas of the platform such as ITSM, ITOM/ITAM, HRSD, Accounts Payable, integrations, and portal.

• Strong capability to collaborate effectively with all organizational levels, including leadership, Product Managers, Business Analysts, Architects, and stakeholders.

• Ability to lead and mentor technical teams, support code peer reviews, and advocate for best practices.

• Advanced proficiency in scripting languages utilized within ServiceNow, including JavaScript, GlideScript, and Angular.

• Experience with Virtual Agent, Agent Workspace, UI Builder, Flow Designer, and Platform Analytics.

• Extensive experience with REST/SOAP integrations and scripted REST APIs.

• Strong analytical, interpersonal, verbal, and written communication skills.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

🏝️ Benefits

• Medical

• Dental

• Vision

• Life insurance

• Short-term disability

• Long-term disability

• 401(k) match

• Flexible spending accounts

• Flexible work schedules

• Employee assistance program

• Employee Scholar Program

• Parental leave

• Paid time off

• Holidays