ServiceNow Technical Lead

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the primary technical authority for the ServiceNow implementation, guaranteeing quality, performance, and scalability.

• Manage and oversee the ServiceNow technical backlog in Jira, including enhancements, bugs, maintenance, and modernization.

• Evaluate and confirm solution architecture, workflows, and technical decisions made by vendor development teams.

• Offer hands-on configuration and development support to diagnose and validate platform behavior.

• Convert business priorities into technical stories, acceptance criteria, and actionable plans.

• Lead the planning of platform upgrades, release cycles, and modernization initiatives.

• Ensure adherence to accessibility, security, and state technology standards.

⛳️ Requirements

• A minimum of 5 years of practical ServiceNow experience in a TECHNICAL capacity (developer, architect, or technical lead), not merely utilizing ServiceNow as a ticketing tool.

• Must be located in a Pacific or Mountain time zone; candidates outside PT/MT will not be considered.

• Must be eligible for full-time conversion; no visa sponsorship is available.

• Your city and state must be included in your resume.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.