This is a fully remote position, open to applicants in Virginia.

• Design, develop, configure, and enhance ServiceNow solutions to meet the requirements of federal program and portfolio management.

• Create and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations.

• Work collaboratively with ServiceNow Architects and business stakeholders to deliver scalable, standards-compliant SPM solutions.

• Assist in strategic reporting, dashboards, KPIs, and executive workspaces to enhance portfolio visibility and facilitate decision-making.

• Engage in Agile and SAFe ceremonies, including PI Planning, sprint planning, demonstrations, reviews, and retrospectives.

• Conduct code reviews to ensure compliance with development standards, platform governance, and industry best practices.

• Support platform upgrades, patching, and activities aimed at performance optimization.

• Diagnose and resolve platform defects, integration challenges, and production support inquiries.

• Ensure that configurations and customizations comply with federal security, compliance, and accessibility standards.

• Contribute to the creation of technical documentation, facilitate knowledge transfer, and promote cross-team collaboration.

• A minimum of 5 years of overall IT experience.

• At least 3 years of hands-on experience in ServiceNow development.

• Proficient in JavaScript development.

• Experience in developing and configuring within the ServiceNow platform, covering workflows, integrations, forms, and scripting.

• Possession of at least one active ServiceNow certification (CSA preferred; CAD or other certifications are advantageous).

• Equal Opportunity Employer.

• Reasonable accommodations available for individuals with disabilities.

ServiceNow ITSM Developer

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