ServiceNow Technical Consultant – IT Asset Management, SAM Pro, HAM Pro

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in the technical implementation of ServiceNow IT Asset Management solutions, assisting clients in deploying SAM Pro and HAM Pro functionalities in accordance with industry best practices.

• Configure and develop ServiceNow IT Asset Management applications, which encompass Software Asset Management Professional (SAM Pro), Hardware Asset Management (HAM Pro), Asset Workspace, Software Models, Hardware Models, and Asset Lifecycle workflows.

• Collaborate closely with Solution Architects, Business Process Consultants, and project teams to design, configure, test, and deploy ServiceNow solutions that fulfill customer needs.

• Create and configure platform features utilizing Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, and Service Catalog.

⛳️ Requirements

• Over 3 years of practical experience in ServiceNow platform development and configuration.

• Proven experience in implementing or supporting ServiceNow IT Asset Management, including SAM Professional and/or HAM Professional.

• Proficiency in configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, Service Catalog, and ACLs.

• Comprehensive knowledge of CMDB, Discovery, Asset Management, and the software and hardware asset lifecycle processes.

• Experience in Agile environments, engaging in sprint planning, backlog refinement, story estimation, and testing activities.

• Strong troubleshooting capabilities, with a proficiency in root cause analysis and developing scalable ServiceNow solutions.

• Direct experience working with clients to gather technical requirements and support solution delivery.

• Excellent communication skills and a strong ability to collaborate effectively with both technical and functional teams.

• A commitment to learning new ServiceNow capabilities and continually enhancing technical expertise.

• A collaborative, adaptable, and customer-centric mindset.

🏝️ Benefits

• Competitive compensation that reflects your skills and certifications.

• Performance bonuses and annual reviews to acknowledge growth.

• Unlimited vacation and flexible time off (because work-life balance is important).

• Coverage options for health, dental, vision, and 401(k).

• Support for career development and learning incentives to keep your skills sharp.