ServiceNow Technical Consultant – HRSD

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in all technical elements of delivering intricate customer solutions on the ServiceNow platform, providing clients with best practice guidance to generate lasting value and improved experiences.

• Participate in various Agile projects, applying the Astrica methodology and tools to boost project efficiency and quality.

• Establish technical and design strategies, lead scrums, and provide guidance to technical consulting resources on development and configuration tasks.

• Ensure the technical quality of customer projects, engage in code reviews, and manage go-live planning activities.

• Support discovery workshops and work closely with Business Process Consultants to outline customer requirements.

• Engage in internal knowledge sharing, coaching, and collaborative activities and initiatives.

⛳️ Requirements

• Over 3 years of experience with the ServiceNow platform, including practical expertise in HR Service Delivery (HRSD), such as HR Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.

• 3-5+ years of experience in client-facing consulting roles delivering ServiceNow or enterprise SaaS implementations, with the ability to convert HR processes and policies into scalable, user-friendly solutions.

• Proven track record in Agile delivery, leading sprint ceremonies, refining user stories, and aligning development with HR business priorities and employee experience goals.

• Strong skills in solution design and technical oversight, encompassing workflow/configuration, integrations (e.g., HRIS systems like Workday), data privacy considerations, and role-based access controls.

• Demonstrated success in leading technical workshops while providing advice on out-of-the-box versus custom HRSD solutions.

🏝️ Benefits

• Flexible work arrangements