ServiceNow Technical Consultant, CMDB

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in all technical facets of providing intricate customer solutions on the ServiceNow platform, guiding clients on best practices to foster enduring value and improved experiences.

• Contribute to various Agile projects, applying the Astrica methodology and tools to boost project efficiency and quality.

• Establish technical and design strategies, lead scrums, and mentor technical consulting resources on development and configuration tasks.

• Assess time and effort for technical resources while proactively communicating progress and anticipating changes to the Engagement Manager.

• Take ownership of the technical quality in customer projects, participate in code reviews, and manage go-live planning efforts.

• Support discovery workshops and work closely with Business Process Consultants to outline customer requirements.

• Engage in internal knowledge sharing, mentoring, and collaboration activities and initiatives.

⛳️ Requirements

• Over 3 years of experience with the ServiceNow platform, including extensive expertise in CMDB, Discovery, and Service Mapping, along with a robust understanding of CSDM, CI class models, and data relationships.

• 3-5+ years of consulting experience in client-facing roles, delivering ServiceNow or enterprise SaaS implementations, with the capability to convert infrastructure and operational needs into scalable CMDB strategies.

• Proven track record in implementing and enhancing Discovery, comprising MID Server configuration, credential management, pattern-based discovery, and resolving data accuracy and coverage challenges.

• Strong expertise in CMDB governance and data quality, including reconciliation rules, identification rules, normalization, and alignment with asset, incident, and change management processes.

• Demonstrated success in leading technical workshops, formulating CMDB strategy, and advising on best practices (CSDM alignment, service mapping).

🏝️ Benefits

• Flexibility is incorporated, as we understand that life doesn't always conform to a 9–5 schedule.