ServiceNow SPM Application Developer

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Provide remote support to the MilTech customer.

• Design, develop, configure, and maintain solutions on the ServiceNow platform to meet mission requirements.

• Work collaboratively with stakeholders to convert portfolio, project, and resource management needs into secure and scalable ServiceNow solutions.

• Create and maintain dashboards, reports, and performance metrics that enhance executive visibility and facilitate data-driven decision-making.

• Develop automation and integration solutions within the ServiceNow platform.

• Configure, enhance, and sustain ServiceNow platform implementations across ITSM, ITOM, ITAM, and SPM modules, adhering to best practices.

⛳️ Requirements

• Must possess an active Secret Clearance.

• Bachelor’s degree in Engineering, Computer Science, or a related field.

• DoD 8570.01 IAT or IAM Level II certification is required.

• A minimum of 5 years of IT experience centered on ServiceNow development, configuration, and administration.

• Practical experience in designing and implementing comprehensive ServiceNow Strategic Portfolio Management (SPM) solutions, covering demand intake, portfolio prioritization, project/program execution, resource and capacity planning, investment funding, roadmap planning, and executive reporting.

• Proven experience in translating business portfolio, project, and resource management requirements into scalable ServiceNow SPM solutions.

• Familiarity with configuring SPM data models and workflows across demands, projects, programs, portfolios, investments, cost plans, resource plans, risks, issues, and status reporting.

• Ability to align ServiceNow SPM configurations with portfolio governance, funding models, prioritization criteria, and executive decision-making needs.

• Strong proficiency in JavaScript, REST APIs, SQL, and Linux.

• Solid understanding of web services (SOAP) and principles of object-oriented programming.

• Experience with ITIL v3 processes.

• Practical experience with ServiceNow platform integrations and toolsets.

• Experience in supporting DevSecOps practices, encompassing software development, release, and maintenance.

• Familiarity with ServiceNow App Engine Studio and Creator Studio.

• Experience with various ServiceNow modules including ITSM, ITOM, IT Asset Management, Automation Engine, Service Catalog, Incident/Problem Management, Reporting, Configuration Management, and Strategic Portfolio Management.

• Capability to develop dashboards, reports, and metrics that offer visibility into portfolio health, demand pipeline, project status, resource capacity, and delivery performance.

• Understanding of SPM integrations with ITSM, Agile Development, CMDB/CSDM, financial planning, and enterprise reporting tools.

• Strong customer service orientation with a commitment to continuous improvement.

• Excellent written and verbal communication skills, capable of engaging stakeholders at all levels.

• Ability to handle multiple priorities in a dynamic environment and work both independently and collaboratively.

🏝️ Benefits

• Many of DSA's positions necessitate the ability to obtain a security clearance.

• Security clearances may only be issued to U.S. citizens.

• DSA proudly upholds its commitment as an Equal Opportunity Employer.

• DSA is dedicated to treating all employees and applicants for employment with respect and dignity.

• We strive to maintain a workplace free from unlawful discrimination.

• All qualified applicants will be considered for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

• DSA mandates background checks, where allowed by law.

• DSA is an E-Verify Employer.