Senior ServiceNow Developer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design, develop, and sustain applications and custom enhancements within ServiceNow, adhering to scope standards, naming conventions, and best practices of the platform.

• Implement Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, and other components with clear, well-documented code.

• Create and publish Scripted REST APIs to provide access to ServiceNow data and functionality for external consumer systems.

• Document API contracts to ensure clarity regarding endpoints, payloads, authentication, and versioning.

• Monitor the health and availability of integrations, suggesting improvements for performance and resilience.

• Design and execute bidirectional integrations between ServiceNow and corporate systems (ERP, ITSM, IAM, HR, etc.).

• Configure and manage IntegrationHub spokes alongside custom connections.

• Provide support and troubleshoot integrations in production by analyzing logs and tracing issues.

• Model and implement workflows using Flow Designer, ensuring traceability, error management, and operational efficiency.

• Create and refine service catalogs, Record Producers, and service request forms.

• Mentor junior and mid-level developers on the platform, sharing best practices and conducting code reviews.

• Contribute to architectural decisions concerning the ServiceNow environment in collaboration with architects and managers.

• Develop and maintain automated test cases utilizing ATF (Automated Test Framework).

• Manage the Update Set promotion lifecycle, ensuring traceability and change control across instances.

• Ensure compliance with security policies, ACLs, and access control measures.

• Create and maintain technical documentation for applications, APIs, flows, and architectural decisions.

• Produce integration guides for teams utilizing ServiceNow APIs.

⛳️ Requirements

• Development of custom applications on the ServiceNow platform (Scoped Applications).

• Experience with and consumption of ServiceNow REST APIs (Table API, Scripted REST APIs, Import Set API).

• Configuration of workflows using Flow Designer and Legacy Workflows.

• Application of DevOps / CI/CD practices within the ServiceNow lifecycle (Update Sets, ATF, pipelines using Now Platform CLI or similar).

• Certified System Administrator (CSA) — ServiceNow.

• Certified Application Developer (CAD) — ServiceNow.

• Scope-specific certifications (ITSM, HRSD, CSM, IntegrationHub, etc.) are strong advantages.

• Capability to independently resolve complex platform and integration challenges.

• Ability to assess business requirements and translate them into effective ServiceNow solutions.

• Clear technical communication skills — capable of explaining APIs and integrations to non-technical and consuming teams.

• Attention to detail in API contracts, business logic, and security configurations.

• Logical and analytical reasoning skills for diagnosing failures in flows and integrations.

• Ability to negotiate deadlines and priorities with technical and business stakeholders.

• Proficiency in object-oriented programming and design patterns applied to the platform’s JavaScript.

• Familiarity with agile methodologies (Scrum/Kanban) and delivery ceremonies.

🏝️ Benefits

• Employee mental health support platform.

• Conexa Saúde telemedicine (general practitioner).

• English language program - English Pass.

• Certification plan.

• Employee referral bonus.

• Gympass.