ServiceNow Platform Developer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assess Change Management processes and governance to propose enhancements.

• Set up approved workflows and standard change options for relevant FISMA systems.

• Test and document modifications while creating training materials.

• Spearhead the migration from Service Portal to Employee Center, covering taxonomy, content, catalogs, reusable flows, and widgets.

• Configure mobile functionalities and enhance usability and accessibility.

• Establish baseline and target metrics for customer experience and Employee Center efficiency.

• Create and maintain ServiceNow business rules, client scripts, UI policies, UI actions, access controls, workflows, Flow Designer flows, scoped applications, and integrations.

• Convert approved requirements into technical stories and sustainable configurations.

• Assess technical implications, dependencies, and security factors.

• Assist with Discovery, Service Mapping, CMDB, and CSDM initiatives.

• Review development changes for their impact on configuration items, service relationships, data quality, and operations.

• Design and execute automated and functional tests, manage UAT readiness, resolve defects, and provide FEMA acceptance documentation.

• Resolve platform issues, perform peer reviews, and support releases and ongoing operations.

• Adhere to Section 508 accessibility standards.

• Generate as-built documentation, configuration records, technical procedures, release materials, training manuals, and quick reference guides.

• Conduct technical demonstrations, user and administrator training, and facilitate knowledge transfer.

• Assist with transition activities and communicate risks, dependencies, and progress updates.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related discipline.

• Bachelor’s degree in Computer Science, Information Technology, or a similar field, or equivalent relevant experience.

• A minimum of five years of practical ServiceNow development experience in complex enterprise settings.

• Proficient in configuring ITSM Change Management workflows, approvals, business rules, and governance controls.

• Practical experience with Service Portal and Employee Center, including catalogs, catalog items, custom widgets, reusable flows, and enhancements to user experience.

• Strong skills in JavaScript, Glide APIs, Flow Designer, IntegrationHub, business rules, UI policies, UI actions, access controls, and scoped applications.

• Familiarity with ITOM Discovery, Service Mapping, CMDB, and CSDM.

• Experience in transforming requirements into technical solutions, providing testing and UAT support, troubleshooting, and managing releases.

• Exceptional written and verbal communication skills, including technical documentation, stakeholder workshops, demonstrations, training, and knowledge transfer.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• Capability to obtain DHS MBI security clearance.

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodations for individuals with disabilities.