ServiceNow ITSM Project Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the comprehensive delivery of large-scale ServiceNow ITSM projects and transformation initiatives.

• Create and oversee project plans, defining scope, timelines, milestones, dependencies, and deliverables.

• Manage various workstreams while coordinating technical, functional, business, and vendor teams.

• Take ownership of project budgets, schedules, resource allocation, risks, issues, and dependencies.

• Establish and uphold PMO, governance, reporting, and project management processes.

• Propel ServiceNow platform governance and actively contribute to roadmap and strategic planning.

• Identify, evaluate, and mitigate project risks and issues effectively.

• Manage scope alterations and the change-control process.

• Facilitate resource planning activities.

• Conduct project status meetings, steering committee sessions, and stakeholder reviews.

• Prepare and deliver executive-level status reports, dashboards, KPIs, risks, and project health updates.

• Manage communications among business stakeholders, senior leadership, technical teams, and external vendors.

• Identify project bottlenecks and drive resolutions and decision-making processes.

• Ensure project delivery adheres to agreed-upon scope, budget, schedule, quality, and governance standards.

• Monitor project performance and implement corrective actions as needed.

• Document project decisions, risks, issues, dependencies, and action items systematically.

• Support ongoing improvement of ServiceNow delivery and project governance practices.

⛳️ Requirements

• Over 10 years of experience in IT Project Management / Program Management.

• Demonstrated experience leading large-scale ServiceNow implementations or transformation programs.

• Strong grasp of ServiceNow ITSM and associated enterprise service management processes.

• Proven ability to manage multiple workstreams, cross-functional teams, and intricate dependencies.

• Extensive experience in PMO, project governance, risk management, and executive-level reporting.

• Knowledgeable in ServiceNow platform governance and roadmap management.

• Experience in project planning and scope management.

• Proficient in budget management.

• Experienced in schedule and milestone management.

• Skilled in risk and issue management.

• Competent in resource allocation.

• Experienced in stakeholder management.

• Knowledgeable in change management.

• Proficient in status reporting.

• Familiar with governance and PMO practices.

• Exceptional leadership, communication, negotiation, and decision-making abilities.

• Significant experience collaborating with senior leadership and executive stakeholders.

• Capable of managing competing priorities and delivering projects within a complex enterprise environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A collaborative and inclusive work environment.