ServiceNow HR Technical Consultant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage in ServiceNow Development initiatives to configure, develop, test, and deploy ServiceNow applications.

• Independently record configurations, reports, and development activities.

• Support our clients in executing testing scenarios and plans.

• Educate clients on ServiceNow products and solutions through effective demonstrations.

• Maintain certifications, stay updated on new features with each release, and commit to ongoing learning.

• Participate in story grooming and estimation sessions to ensure a clear understanding of requirements and story points.

• Attend stand-up meetings to provide solution guidance to the project team.

• Engage in Release Planning activities.

• Contribute to cutover planning by developing and implementing a release plan for solution components.

• Take part in Knowledge Transfer sessions with clients.

• Support TC initiatives across the organization.

• Pursue learning opportunities to enhance integration skills.

• Acquire the skills necessary to configure and/or develop advanced ServiceNow features (e.g., Portal, Integrations, AI, etc.).

• Attend and actively participate in design workshops and activities to help define requirements.

• Write well-structured, testable, and efficient code.

• Engage in peer review testing and document the test steps utilized during peer reviews.

• Assist Project Managers by documenting Risks, Issues, Decisions, Actions, and Changes in the RIDAC log.

⛳️ Requirements

• Minimum of 2 years of Professional Services experience.

• At least 2 years of direct ServiceNow experience.

• Experience with the ServiceNow HRSD product is essential.

• Willingness to obtain Public Trust Clearance.

• Must have or obtain ServiceNow CSA Certification within 6 months.

• Must have or obtain ServiceNow CIS-HR Certification within 6 months.

• Ability to travel up to 15% to customer locations across the country.

• Bachelor's Degree or equivalent work experience.

• Exceptional communication and presentation skills.

• Strong interpersonal skills with a customer-centric mindset.

• A willingness to learn and an intellectual curiosity every day.

🏝️ Benefits

• Competitive health benefits.

• 401(K) plan with a 4% contribution.

• Reimbursements for home office and fitness expenses.

• Vacation and volunteer benefits.

• Access to world-class colleagues with extensive ServiceNow expertise.

• A culture that promotes continuous learning.