ServiceNow HR Managed Services Technical Consultant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Configure, develop, test, and implement ServiceNow applications within Managed Services engagements, requiring minimal oversight.

• Produce clean, well-structured, and testable code while consistently documenting your work.

• Take the lead or assist in story grooming, estimation, and sprint ceremonies for assigned tasks.

• Engage in code promotion initiatives and cutover planning activities.

• Create implementation strategies for solution components within ServiceNow update sets.

• Utilize ServiceNow features such as Portal, Integrations, AI Search, and others relevant to client environments.

• Complete peer review testing and provide clear test instructions for handoff.

• Facilitate or support discovery and design workshops, acting as a liaison between technical execution and client business requirements.

• Interact with clients to showcase how ServiceNow HRSD and Employee Workflow applications meet their specific processes.

• Drive the definition of HR processes, re-engineering, gap analysis, and solution design from both process and technology viewpoints.

• Write user stories and cases that are comprehensive enough to support technical configuration.

• Develop and maintain design workbooks, process documentation, test scripts, use cases, and flow diagrams as necessary.

• Offer options-based guidance to client stakeholders, providing not just recommendations but also the rationale behind them.

• Act as the primary point of contact for assigned accounts, ensuring proactive and clear communication.

• Manage your own task list and track progress using Managed Services toolsets.

• Support project health by documenting risks, actions, issues, and key decisions.

• Lead customer knowledge transfer sessions for assigned projects and deliverables.

• Guide and facilitate UAT activities as outlined in the statement of work.

• Identify and escalate risks related to design or configuration decisions — do not wait for others to highlight them.

• Mentor associate-level team members and share your knowledge.

• Contribute to internal process improvement initiatives and tooling.

• Actively participate in stand-ups, retrospectives, and sprint activities rather than being passive.

• Seek integration learning opportunities and bring new platform knowledge back to the team.

⛳️ Requirements

• 2+ years of practical ServiceNow experience, with a solid foundation in HRSD or Employee Workflows.

• Proven ability to independently manage technical deliverables and seek input when necessary.

• Comfortable presenting to and collaborating directly with both technical and business stakeholders.

• Fundamental understanding of ServiceNow capabilities and ITSM concepts.

• Familiarity with Agile methodologies and the software development lifecycle.

• Excellent written and verbal communication skills — your documentation is clear and engaging.

• Self-motivated learner who takes initiative in determining what to study next.

🏝️ Benefits

• Competitive Health Benefits.

• 401(K) with a 4% contribution.

• Vacation and Volunteer Benefits.

• A collaborative and agile working environment.

• World-class colleagues with extensive ServiceNow experience.

• Continuous learning culture.