ServiceNow Developer, Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate closely with the Service Delivery Manager on a specified program of enhancements for ServiceNow.

• Assist in the implementation of HiBob and create workflows and integrations between HiBob and ServiceNow.

• Convert established business needs into effective and scalable solutions across ITSM, ITAM, workflow automation, integrations, and the Employee Center.

• Provide solution designs, configured and developed functionalities, testing evidence, deployment support, technical documentation, and materials for knowledge transfer.

• Enhance Joiner, Mover, and Leaver workflows to boost managerial ownership and minimize manual HR and IT administrative tasks.

• Create Agentic AI workflows to enhance the experience for both users and agents.

• Implement customized ServiceNow approval workflows via Microsoft Teams.

• Automate the fulfillment of pre-approved Service Catalog requests utilizing SSO, SCIM, Entra ID groups, IntegrationHub, and additional integrations.

• Construct and elevate Catalog Items and event-related workflows with automated emails, confirmations, and fulfillment activities.

• Design and configure management for digital training assets, including ownership, lifecycle tracking, and reporting.

• Refine the structure, taxonomy, and user experience of the Employee Center in accordance with CSDM principles.

• Aid in the deployment and ongoing enhancement of Problem Management.

• Provide guidance on ServiceNow's capabilities and constraints, recommending scalable and maintainable best-practice solutions.

• Create technical documentation and facilitate knowledge transfer to internal Service Delivery and support teams.

⛳️ Requirements

• Demonstrated hands-on experience in ServiceNow development, including JavaScript, Flow Designer, Workflow Studio, Catalog Builder, and custom application development.

• Extensive experience with Service Catalog, Request Management, Problem Management, Employee Center, and IT Asset Management.

• Experience in designing and implementing Joiner, Mover, and Leaver workflows involving HR and IT teams.

• Familiarity with IntegrationHub, REST APIs, Microsoft Teams integrations, Entra ID, SSO, and SCIM provisioning.

• Experience in configuring automated approvals, notifications, and comprehensive request fulfillment workflows.

• Strong understanding of CSDM, ServiceNow taxonomy, and the configuration of an intuitive Employee Center experience.

• Background in implementing or supporting ServiceNow ITAM solutions, including custom asset classes and lifecycle processes.

• Experience with ServiceNow Now Assist, AI Agents, or Knowledge Article Optimizer is highly desirable.

• Solid understanding of ITSM processes, particularly Request, Problem, Configuration, and Asset Management.

• Ability to translate business requirements into well-structured, scalable, and supportable ServiceNow solutions.

• Experience managing development through stages of testing, deployment, documentation, and handover.

• Strong communication abilities across technical teams, business functions, and senior stakeholders.

• Capability to work independently on an agreed backlog while collaborating with the Service Delivery Manager.

• Experience in Agile development methodologies and tools.

🏝️ Benefits

• Commitment to Justice, Equity, Diversity, and Inclusion.

• Inclusive hiring and advancement practices.

• Policies that promote equity and enforce zero tolerance for discrimination.

• Regular analysis of personnel data to identify and address disparities.

• Investment in inclusive leadership and manager development.

• Psychologically safe, respectful, and high-performing teams.

• Confidential Speak Up mechanisms and open channels for dialogue.

• Continuous learning and promotion of inclusive behaviors.

• Fixed-term full-time employment for 3 months.

• Fully remote work opportunity.