• Design, develop, and configure workflows, business rules, forms, and scripts to fulfill requirements.

• Assist in analyzing and defining both functional and technical requirements.

• Collaborate with stakeholders to outline solutions and convert business needs into platform designs.

• Create test scripts and support User Acceptance Testing (UAT) as well as production deployments.

• Configure and manage ServiceNow modules, automation, and integrations.

• Perform code reviews and work together on enhancements and projects.

• Develop and maintain ITSM/CSM functionalities including portal, incident, problem, change, CMDB, assets, and catalog.

• Ensure platform health through regular upgrades and performance optimization.

• Uphold data integrity and security through effective design and governance practices.

• Offer end-user support and training sessions.

• 5–7 years of experience with ServiceNow (configuration, design, development, implementation, administration, and support).

• Proficient understanding of ServiceNow applications (CSM, ITSM, ITOM, SPM) and ITIL/ITSM processes.

• Excellent communication, documentation, and training abilities.

• Capability to manage multiple priorities efficiently; strong problem-solving skills.

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.

• ServiceNow Developer or Implementation Specialist certification is preferred.

• Proficient in Portuguese and English; Spanish is an advantage.

• Competitive compensation.

• Performance bonuses.

• Comprehensive benefits package.

ServiceNow Developer

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