ServiceNow

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop ServiceNow solutions adhering to industry-leading practices.

• Provide guidance, design, and configure integration solutions between ServiceNow and various tools.

• Generate solution designs and implement Field Service Management (FSM), Source-to-Pay (S2P), Customer Service Management (CSM), and IT Service Management (ITSM) solutions.

• Deploy the ServiceNow Platform for integration and automation solutions.

• Work collaboratively with global teams within an international network of expertise.

⛳️ Requirements

• Proven experience in creating solution designs and implementing Field Service Management (FSM), Source-to-Pay (S2P), Customer Service Management (CSM), and IT Service Management (ITSM).

• Practical experience in ServiceNow scripting, including Business Rules, Script Includes, Fix Scripts, Workflows, UI Actions, UI Policies, Client Scripts, and Email Inbound.

• Experience in implementing the ServiceNow Platform for integration and automation solutions is essential.

• Required experience with Field Service Management (FSM) is mandatory.

• Necessary certifications include CIS-FSM, CIS-CSM, and CIS-ITSM.

• A high-performance mindset is essential, characterized by resilience, emotional intelligence, and a focus on agile delivery.

• A comprehensive understanding of the difference between coding and engineering is required.

• Familiarity with cloud-native foundations or AI coding assistants is preferred.

• Advanced proficiency in oral English is required.

• Advanced proficiency in Spanish is also required.

🏝️ Benefits

• Opportunities for continuous learning.

• Engagement with high-impact projects and intricate engineering challenges.

• Opportunities for growth and professional development through world-class projects.

• Collaboration with global teams across 39 delivery centers worldwide.