ServiceNow Administrator

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Configure and provide support for essential ITSM modules, which include Incident, Problem, Change, Request, Knowledge, and CMDB.

• Develop and uphold platform capabilities utilizing JavaScript, encompassing: Business Rules, Client Scripts, and Script Includes.

• Design and execute automation strategies using Flow Designer / Workflow Data Fabric, which includes managing approvals, notifications, and orchestration.

• Set up and oversee Access Control Lists to ensure appropriate security and data accessibility.

• Construct, tailor, and assist in the components of the Employee Service Center Portal, including pages and portal widgets.

• Provide support and maintenance for integrations via REST APIs, ServiceNow Spokes, and Service Graph Connectors to guarantee secure and reliable data interchange with external systems.

• Generate and sustain reports, dashboards, and performance metrics to enhance operational visibility.

• Manage update sets, conduct testing, and assist with platform upgrades and patches.

• Diagnose and resolve platform-related issues while offering tiered support as necessary.

• Maintain technical documentation, configuration standards, and best practices.

• Collaborate within a compact, agile team working across both technical and operational groups to facilitate end-to-end ServiceNow delivery.

⛳️ Requirements

• A minimum of 5 years of direct experience administering the ServiceNow platform.

• ServiceNow Certified System Administrator (CSA).

• Additional certifications in ServiceNow (ITSM, CMDB, ITOM, HRSD, etc.).

• Experience in supporting integrations and automation projects.

• Familiarity with Agile or iterative delivery methodologies.

• Strong expertise in JavaScript within the ServiceNow environment.

• Proven experience with: Business Rules, Client Scripts, Script Includes, Access Control Lists, Flow Designer / Workflow Data Fabric, and REST APIs.

• Comprehensive understanding of ITIL fundamentals and ITSM best practices.

• Experience with ServiceNow modules beyond ITSM, such as ITAM and/or BCM.

• Ability to work autonomously, showing ownership of responsibilities and deliverables.

• Must possess a results-driven mindset, with determination and urgency to achieve specific objectives.

• Capability to perform under pressure and manage multiple, shifting priorities.

🏝️ Benefits

• Competitive salary

• Full benefits package