Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with restaurant and hospitality managers to provide comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment.

• Exhibit mechanical aptitude, troubleshooting capabilities, and proficiency in reading diagrams and schematics.

• Effectively troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing, and other specialty food service apparatus.

• Liaise with manufacturers as necessary to assist with diagnostics and parts identification.

• Consult with the Technical Assistance Group for technical support while on-site.

• Install all parts ordered for customers promptly and professionally, adhering to company policies.

• Promote and suggest additional services offered by Smart Care to customers when appropriate.

• Generate accurate and timely administrative documents, such as work orders, time reports, receipts, and truck stock inventory.

• Adhere to safe work practices and accident prevention protocols.

• Keep a clean and organized service vehicle, along with precise parts and tool inventory.

• Maintain productivity levels that align with company standards.

⛳️ Requirements

• High School diploma or its equivalent.

• One year of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.

• Valid driver’s license with an acceptable motor vehicle record.

• Willingness and capacity to participate in the emergency on-call rotation, which includes nights and weekends.

• Availability for occasional overnight travel as required.

🏝️ Benefits

• On-the-job training with immediate technical support.

• Continuous formal hands-on and classroom training at our National Training Kitchen.

• Professional CFESA certifications with opportunities for career advancement.

• Company service vehicle, fuel card, tablet, and cell phone for business use.

• Leading benefits program that includes 401k and paid time off.

• Opportunities for growth into advanced technician and management roles.