Service Team Leader

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Oversee a team of approximately 15 field technicians, offering daily guidance and support.

• Mentor and develop team members to enhance their performance and confidence.

• Assess service quality and address issues as necessary.

• Collaborate closely with customers to guarantee consistent and reliable service delivery.

• Assist in scheduling, resource planning, and the coordination of operations.

• Ensure compliance with health and safety standards across all locations.

• Contribute to reporting and ongoing service enhancement initiatives.

• Travel occasionally to the Bay of Plenty regions.

⛳️ Requirements

• Approximately 2–4 years of experience in a team leader or supervisory position, preferably in a service or operations setting.

• A hands-on, team-oriented leadership style.

• Excellent communication abilities and a practical, solutions-driven approach.

• Confidence in managing daily personnel matters and interacting with customers.

• Strong organizational and time management skills in a dynamic environment.

• A genuine passion for developing talent and fostering a positive team culture.

• Valid Class 1 NZ driver’s licence with a clean driving record.

• Permanent full working rights in New Zealand.

• Preferred candidates will be subject to standard pre-employment screenings, including medical evaluations, reference checks, and criminal history assessments.

🏝️ Benefits

• Company vehicle provided for occasional travel to the Bay of Plenty regions.

• A supportive environment to enhance operational skills and grow people management expertise.

• Opportunity to advance leadership capabilities with ample support.

• Engaging and fast-paced work environment.

• A stable position with a manageable team size.