Service & Support Specialist I, Bilingual

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide timely, precise, and professional customer assistance across various communication platforms.

• Address customer inquiries and resolve issues using a first-contact resolution strategy whenever feasible.

• Process orders and ensure accurate customer information is maintained within ERP and customer management systems.

• Assist with inquiries regarding products, pricing, promotions, account updates, and order status.

• Achieve established productivity, quality, and customer experience objectives.

• Work collaboratively with cross-functional teams to identify solutions and ensure customer satisfaction.

• Keep up-to-date knowledge of products, services, policies, and procedures to effectively assist customers.

• Exhibit professionalism, accountability, teamwork, and a customer-first approach.

• Adapt to changing business priorities by taking on additional responsibilities and projects as necessary.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 2 years of customer service experience; call center experience is preferred.

• Strong verbal and written communication skills with effective active listening capabilities.

• Bilingual in English and Spanish, with the proficiency to communicate effectively with customers in both languages, both verbally and in writing.

• Exceptional problem-solving, organizational, and multitasking capabilities.

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

• Ability to learn and navigate various software systems and technologies.

• Capability to excel in a fast-paced, customer-centric environment.

• Must adhere to company procedures, quality standards, and regulatory requirements.

• Must reside within 50 miles of the Victor, NY office.

• Flexibility to work additional hours as required by business needs.

🏝️ Benefits

• May include adjustments for the cost of living.

• May qualify for additional types of compensation and benefits.

• Hybrid or remote work environment in accordance with company standards.