Service Support Specialist – CT Computed Tomography

This is a fully remote position, open to applicants in United States.

📋 Description

• Detect problems as they arise and formulate action plans for complex issues and incidents related to the modality of CT.

• Offer product support both remotely and on-site, occasionally internationally, including in Canada and Latin America.

• Send notifications to Customer Service Engineers (CSEs) along with a quality action plan.

• Provide expert guidance, training, and technical support to staff, while also mentoring junior employees.

• Drive individual Key Performance Indicators (KPIs) to satisfy customer and business requirements.

• Proactively deliver updates on assigned tasks as scheduled.

• Independently recognize issues, conduct research, devise corrective actions, and present findings to TST 4 and/or management.

⛳️ Requirements

• An Associate's Degree or two years of vocational technical training is required.

• Over five years of experience working with Siemens CT systems, demonstrating extensive knowledge of the CT product line.

• Proficient in typing and skilled in using Outlook, Excel, Word, and other essential applications.

• Strong communication skills are essential.

• Knowledge of SAP is preferred.

• A valid passport is required.

• High proficiency in English is necessary; bilingualism in Portuguese or Spanish is preferred.

• Ability to work First Shift Options: Thursday - Sunday 11:30 - 22:00 ET or Friday - Monday 09:00 - 19:30 ET.

• Both shifts consist of four 10-hour workdays.

• The ideal candidate must be capable of working with controlled technology in compliance with US export control laws.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Paid parking/public transportation

• Paid time off

• Paid sick and safe time