Service Support Specialist – CT Computed Tomography

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify issues as they arise and devise action plans for highly complex challenges and incidents related to the CT modality.

• Offer product support both remotely and, at times, on-site internationally, including locations in Canada and Latin America.

• Issue notifications to CSEs with comprehensive action plans.

• Provide expert guidance, training, and technical support to assist staff and mentor junior employees.

• Drive individual KPIs to align with customer and organizational objectives.

• Proactively communicate updates on assigned tasks as scheduled.

• Independently recognize issues or challenges, conduct research, formulate corrective measures, and present findings to TST 4 and/or management.

⛳️ Requirements

• Associate's Degree or 2 years of vocational technical training is required.

• Over 5 years of experience with Siemens CT systems.

• Capability to demonstrate in-depth knowledge of the CT product line.

• Proficient in typing and skilled in Outlook, Excel, Word, and other essential applications for the role.

• Excellent communication skills.

• Familiarity with SAP is preferred.

• A valid passport is necessary.

• High proficiency in English is required.

• Bilingualism is preferred, including proficiency in Portuguese or Spanish.

• Availability to work First Shift Options: Thursday - Sunday 11:30 - 22:00 ET or Friday - Monday 09:00 - 19:30 ET.

• Both shifts consist of 4x10-hour workdays.

• Ability to handle controlled technology in compliance with US export control laws.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Paid parking/public transportation

• Paid time off

• Paid sick and safe time