Service Support Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Understand the specifics of insurance plans, including eligibility, to accurately complete applications, enrollments, and claims.

• Achieve departmental goals by fulfilling daily tasks in accordance with insurance carrier or association protocols.

• Collaborate directly with the sales team or insurance carriers when inquiries arise.

• Aid in the preparation of daily batches of issue packets for new business.

• Support the daily dispatch of outgoing mail to mailrooms.

• Process daily carrier decision files related to new business.

• Allocate incoming mail to the appropriate subgroups within the department.

⛳️ Requirements

• High school diploma or equivalent general education degree (GED).

• At least 1 year of relevant operations experience or a comparable mix of education and experience.

• Competence in basic PC skills, including Microsoft Office applications such as Word, Excel, and Outlook.

• Meticulous attention to detail with a proven ability to maintain a high level of organization while managing multiple tasks throughout the workday.

• Excellent interpersonal skills with a demonstrated capacity to interact effectively at all levels within an organization.

🏝️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services

• Paid Time Off

• Holidays

• Preferred Partner Discounts