Service Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• The Service Sales Representative is tasked with overseeing and enhancing service contract revenue within a designated territory.

• This position acts as the main account manager for service agreements related to flow cytometry instrumentation, focusing on securing new contracts, renewals, and additional service opportunities.

• Meet or surpass assigned sales objectives through structured territory management, pipeline oversight, and precise forecasting.

• Formulate and implement a territory and account strategy aimed at increasing contract attachments, renewals, and service revenue in the specified region.

• Engage actively with customers through outbound calls, emails, and virtual or face-to-face meetings at various organizational levels.

• Acquire in-depth knowledge of service offerings, such as service contracts, support plans, time and materials services, training, and compliance solutions to identify new revenue streams.

• Manage contract opportunities throughout the entire sales process, from qualification to negotiation and closure.

• Keep accurate and up-to-date opportunity, pipeline, and forecast information in the CRM system.

• Utilize available data and insights to prioritize opportunities and concentrate efforts on the most lucrative activities.

• Grasp and communicate competitive dynamics, customer requirements, and market trends within the assigned accounts.

• Work collaboratively with Field Service, Commercial Sales, Marketing, and internal stakeholders to bolster account strategies and enhance customer satisfaction.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Previous sales experience is essential; experience in service contract sales, account management, or aftermarket sales is preferred.

• Proven ability to achieve or exceed sales targets through proactive opportunity development and disciplined execution.

• Strong communication, negotiation, and relationship-building skills, with a comfort level for phone-based selling.

• Excellent organizational abilities accompanied by a high degree of personal accountability.

• Capability to work independently in a remote setting while maintaining strong connections with the team.

• Proficient in standard business tools (CRM systems, Microsoft Office, or similar applications).

• Willingness to travel approximately 25% for customer meetings, sales events, and internal gatherings.

🏝️ Benefits

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

• Other Well-being Resources

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• College financial aid and application guidance

• Paid time off (PTO), including all mandated State leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donation

• Workplace accommodations

• Backup day care and eldercare

• Support for neurodivergent adults, children, and caregivers

• Caregiving assistance for elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave