Service Sales, Contracts Specialist I

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee designated service sales accounts to guarantee customer satisfaction and promote growth within the business.

• Negotiate pricing and site contracts with clients while ensuring adherence to compliance and company objectives.

• Actively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.

• Develop and nurture strong customer relationships to cultivate trust and foster long-term partnerships.

• Collaborate with leadership and cross-departmental teams to enhance service offerings and align on key priorities.

• Address customer inquiries promptly and professionally, delivering expert advice on available service options.

• Keep precise records of service quotes, agreements, and communications within CRM systems.

• Collect and relay customer feedback to internal teams to facilitate continuous improvement.

• Travel to customer locations as necessary to strengthen relationships and improve service delivery.

• Operate independently, making strategic decisions to fulfill customer needs and achieve business objectives.

⛳️ Requirements

• Bachelor's degree

• 3–5 years of experience in customer service, quoting, vendor management, and data entry

• Lab experience is preferred

• Experience in service sales is advantageous

• Inside Sales or Sales support experience is preferred

• Familiarity with SalesForce or other CRM systems is desired

• Strong presence on phone and video calls

• High motivation and intensity regarding inside sales

• Excellent time management and prioritization abilities

• Proven capability to build and sustain strong working relationships with both internal teams and customers

• Ability to maintain a professional demeanor under pressure

• Negotiation skills focused on achieving successful outcomes

• Strong communication and writing skills

• Abilities in comprehension and summarization

• Detail-oriented computer skills: Word, Excel, PowerPoint, and web searching.

• Experience with project planning and basic data analysis is preferred.

🏝️ Benefits

• Paid time off

• Health, dental, and vision insurance

• Retirement benefits

• Flexible spending accounts