Service Sales Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Negotiate commercial terms to formalize service contracts, ensuring favorable conditions for all parties involved.

• Identify and engage potential clients with an emphasis on selling services, assessing opportunities based on their profile and requirements.

• Prospect for clients, respond to inquiries, and visit them within your operational area to collect strategic client data, secure new business, strengthen relationships, and reactivate dormant clients.

• Conduct technical and commercial visits, delivering tailored solutions for different operational needs.

• Perform consultative assessments of client needs, recommending appropriate services that provide value and meet specific requirements.

• Develop and present service proposals that align with identified needs, factoring in technical feasibility, timelines, and costs.

• Maintain ongoing and proactive relationships with clients to ensure satisfaction, uncover new opportunities, and foster loyalty.

• Serve as a bridge between clients and operational teams, ensuring that contracted services are delivered as promised and meet quality standards.

• Provide operational teams with all essential information required for the excellent delivery of contracted services.

• Remain informed about service offerings, market trends, competitors, and relevant regulations to ensure a high standard in approach and proposed solutions; when necessary, supply data to support changes to the service offerings available in the market.

• Track and report on sales metrics, including income statements (DRE), pipeline status, conversion rates, and customer satisfaction, contributing to the ongoing enhancement of the commercial process.

• Ensure that CRM records for negotiations and opportunities are accurately maintained.

• Review team performance reports and suggest corrective or improvement measures.

• Assist leadership in making data-driven decisions and analyzing performance indicators.

• Represent the company at various events, trade shows, workshops, and meetings to promote services and grow the commercial network.

• Discover new events that add value and coordinate participation for a delegation.

• Collaborate with technical teams, marketing, and after-sales to guarantee efficient service delivery that results in customer satisfaction.

• Act as a technical and commercial point of reference for analysts and sales representatives, ensuring the dissemination of best practices and adherence to company commercial policies.

• Oversee analyst performance, providing guidance and support for problem resolution and managing complex negotiations.

• Conduct regular alignment meetings with analysts and representatives to ensure consistency in information and commercial strategies communicated by management.

• Facilitate internal training sessions on the service portfolio, commercial policies, sales techniques, and negotiation skills.

• Create support materials and process guidelines to standardize commercial approaches.

• Promote the continuous development of analysts and representatives, enhancing both individual and collective performance.

• Serve as a mentor for other analysts in the department, fostering the development of technical, commercial, and behavioral skills.

• Adhere to company policies, quality standards, and occupational health and safety procedures.

• Undertake additional tasks of similar nature and complexity, within the scope of your role, as required by the department and/or requested by your direct supervisor.

⛳️ Requirements

• Completed university degree, preferably in Mechanical, Civil, or Process Engineering, or Business Administration.

• Knowledge of pricing strategies.

• Proficiency in Microsoft Office suite.

• Familiarity with AutoCAD.

• Understanding of various storage systems utilized for inventory verticalization, including racks, WMS storage systems, shelving, conventional pallet racking, storage silos, dynamic systems, and more.

• Knowledge of intralogistics material handling solutions, including material flow in warehouses, factories, and consolidation centers, as well as strategies to connect all internal areas involved in product dispatch, aiming to optimize processes with fewer movements and higher efficiency.

🏝️ Benefits

• Profit Sharing Program (PPR)

• Health insurance

• Comprehensive dental plan

• Meals provided (on-site cafeteria with breakfast and lunch)

• Company shuttle service

• Comprehensive life insurance

• Birthday gift

• Christmas hamper

• Reduced workday: 15 minutes shorter each day

• Various partner benefits (nutritional and psychological services, as well as medical services, clinics, educational institutions, and others)

• On-site facilities (parking, minimarket, kiosk, soccer fields, and sand volleyball court)

• Opportunity to purchase company products at a special price.