Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to customer inquiries promptly through phone, email, and chat.

• Provide accurate and useful information related to products, services, and policies.

• Professionally and efficiently address and resolve customer issues, complaints, or concerns.

• Accurately and swiftly process orders, returns, and exchanges.

• Work collaboratively with other departments to resolve customer inquiries and deliver comprehensive solutions.

• Maintain thorough and precise records of customer interactions and transactions.

• Foster a positive and collaborative team culture centered on customer satisfaction.

⛳️ Requirements

• Must be consistently available to work a minimum of 20 hours per week during standard business hours.

• Ability to work at least 4-hour shifts on 5 business days.

• Previous experience in customer service is advantageous.

• Familiarity with Veritas Press and Veritas Scholars Academy is a plus.

• Exceptional written and verbal communication skills.

• Strong problem-solving skills and meticulous attention to detail.

• Customer-oriented with a positive and empathetic demeanor.

• Capability to adapt to evolving processes and thrive in a fast-paced environment.

• Proficient in basic computer applications and comfortable using customer service software.

• Bilingual in English/Spanish or English/Mandarin is an asset.

• Ability to stand or sit for extended periods.

• Extensive typing on a QWERTY-style keyboard required.

• Prolonged viewing of illuminated computer screens.

• Ability to speak and hear effectively.

• High school diploma or equivalent; may be waived for exceptionally talented, classically educated students.

• Some college education is preferred.

🏝️ Benefits

• Seasonal team position with the potential for a more permanent role.

• Future opportunities for evening hours to support the international team may become available.