Service Representative

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Establish strong connections with key national accounts by providing high-quality products, exceptional service, and timely delivery.

• Recognize and implement strategies to enhance customers’ packaging requirements, boost product efficiency, and minimize waste at the GP box plant.

• Collaborate across departments with GP capabilities, acting as the liaison between customers and internal teams such as customer service, quality, design, production, accounting, and shipping.

• Maintain ongoing communication and visibility with national account clients.

• Conduct regular visits to customers to assess quality initiatives and address customer feedback and insights.

• Assist in performing item trials with customers.

• Reconcile credits issued at the end of each month with customers.

• Visit nearby GP facilities as necessary for team meetings, sample collection, and distribution.

• Cultivate enduring partnerships between Georgia-Pacific and its customers.

• Support the GP quality team during customer visits to ensure compliance with quality standards.

• Utilize Microsoft Office 365 tools on a daily basis.

• Record activities and data in Microsoft Dynamics CRM.

• Report directly to the Area Sales Manager.

⛳️ Requirements

• Experience in the corrugated industry or, alternatively, a minimum of 2 years in outside sales/B2B, or a bachelor’s degree in packaging science, operations/manufacturing, engineering, business administration, or a related field.

• Willingness to travel up to 60% within the designated territory.

• Proven technical proficiency with Microsoft Office 365, including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint.

• Experience or capability to log activities/data in Microsoft Dynamics CRM.

• Must reside in or near Southern and Western New York or Northern Pennsylvania, or be prepared to relocate within a reasonable distance to the sales territory.

• Must successfully pass a drug test where mandated by applicable state law.

• Employment is contingent upon E-Verify verification.

🏝️ Benefits

• Variable compensation, provided as a monetary bonus or in another format.

• Company vehicle.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Flexible spending accounts.

• Health savings accounts.

• Life insurance coverage.

• Accidental death and dismemberment (ADD) insurance.

• Disability insurance coverage.

• Retirement benefits.

• Paid vacation and time off.

• Educational assistance programs.

• Infertility assistance support.

• Paid parental leave.

• Adoption assistance programs.

• Flexible work environment.