Service Operations Engineer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Monitor the performance of products and infrastructure in a 24/7 environment.

• Promptly identify, analyze, and escalate incidents affecting users or business operations.

• Collaborate with development, infrastructure, support, and other technical teams during incident resolution.

• Maintain an event log and document key incidents.

• Develop and sustain a monitoring and alerting system to enhance service observation quality.

• Assist in conducting technical investigations and analyzing root causes of issues.

• Provide guidance to non-technical teams regarding the operation of internal services and technical processes.

⛳️ Requirements

• Proficiency in Linux and confident command-line usage.

• Understanding of fundamental computer networking (TCP/IP, DNS, HTTP, basic networking).

• Troubleshooting skills and the ability to analyze technical problems.

• Basic knowledge of SQL (ability to write SELECT queries).

• Team player with effective communication skills across various stakeholders.

• Strong analytical thinking, attention to detail, and sense of responsibility.

• Willingness to work on a rotating schedule (3/3, including night shifts).

🏝️ Benefits

• Medical insurance.

• Corporate doctor.

• Training, courses, and conference attendance.

• Internal clubs for professional development in areas such as marketing, development, finance, and recruiting.