Service Operations Engineer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Monitor the performance of products and infrastructure on a 24/7 basis.

• Quickly identify, analyze, and escalate incidents that affect users or business operations.

• Collaborate with development, infrastructure, support, and other technical teams during incident resolution.

• Maintain an event log and document significant incidents.

• Develop and sustain a monitoring and alerting system to enhance service observation quality.

• Assist in conducting technical investigations and root cause analyses for issues.

• Advise non-technical teams on the functioning of internal services and technical processes.

⛳️ Requirements

• Proficiency in Linux and confident use of the command line.

• Understanding of fundamental computer networking concepts (TCP/IP, DNS, HTTP, basic networking).

• Troubleshooting skills and ability to analyze technical problems.

• Basic knowledge of SQL (ability to write SELECT queries).

• Teamwork skills and effective communication with various stakeholders.

• Analytical thinking, attention to detail, and a sense of responsibility.

• Willingness to work in a rotating schedule (3/3, including night shifts).

🏝️ Benefits

• Access to the SKELAR Platform.

• Networking and knowledge sharing as part of our culture.

• Exclusive domain education opportunities.

• Impact on systemic support for Ukraine.

• An ecosystem designed for productive work.