Service Operations Administrator

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Take ownership of and execute designated Service Ops BAU workflows from start to finish.

• Acknowledge all assigned requests on the same business day.

• Complete tasks with precision and adhere to established deadlines.

• Proactively follow up on pending items to avoid delays or backlog.

• Assist with project follow-ups at the administrative level.

• Ensure accuracy in tools such as Monday.com, Outlook calendars, and internal systems.

• Provide team coverage during PTO or high workload periods.

• Identify and escalate risks, blockers, or capacity issues promptly.

⛳️ Requirements

• 1–3 years of experience in operations, service coordination, or administrative support (experience in MSP is a plus).

• Strong focus on detail and accuracy.

• Excellent task ownership and follow-through.

• Ability to handle multiple tasks at once in a fast-paced setting.

• Strong written and verbal communication abilities.

• Proficient in using operational tools (ticketing systems, task boards, calendars).

• Willingness to adhere to structured processes and utilize checklists.

• Open to feedback and able to adapt quickly.

• Reliable in time management and maintaining calendar discipline.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Attractive perks.

• Opportunities for professional development for Team Members.