Service Operations Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take full ownership of and implement designated Service Ops BAU workflows from start to finish.

• Acknowledge all assigned requests within the same business day.

• Execute tasks accurately and within the specified timelines.

• Proactively follow up on pending items to avoid delays or backlogs.

• Coordinate and schedule meetings effectively.

• Provide support for QBR preparation and follow-ups.

• Create NPS tickets, track surveys, and manage follow-ups.

• Assist with weekly timesheet follow-ups and reporting.

• Support project follow-ups at an administrative level.

• Document processes and ensure updates are made.

• Provide team coverage during PTO or peak workload periods.

⛳️ Requirements

• 1–3 years of experience in operations, service coordination, or administrative support (experience with MSP is a plus).

• Strong attention to detail and accuracy.

• Excellent follow-through and ownership of tasks.

• Ability to juggle multiple tasks simultaneously in a fast-paced setting.

• Strong written and verbal communication abilities.

• Proficient in using operational tools (such as ticketing systems, task boards, and calendars).

• Willingness to adhere to structured processes and utilize checklists.

• Capable of receiving feedback and adapting quickly.

• Dependable time management skills and calendar discipline.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Attractive perks.