Service Operations Administrator

This is a fully remote position, open to applicants in Peru.

📋 Description

• Generation and management of service proposals, along with operational execution and ongoing support.

• Take ownership of and execute designated Service Operations BAU processes from start to finish.

• Acknowledge all assigned requests within the same business day.

• Complete tasks with precision and within established timelines.

• Actively follow up on pending items to prevent delays or backlogs.

• Schedule and coordinate core workflow meetings.

• Provide support for QBR preparation and follow-up activities.

• Create NPS tickets, track surveys, and follow up accordingly.

• Assist with weekly timesheet follow-ups and reporting.

• Prepare for Rock Reset and provide administrative assistance.

• Collect and update scorecard data.

• Support project follow-ups at the administrative level.

• Monitor and update C360 changes.

• Oversee the BVOIP queue.

• Monitor the CSAT channel.

• Assist with the administration of Bonusly awards.

• Facilitate end-of-year operational changes.

• Consistently adhere to documented processes and checklists.

• Identify unclear or outdated documentation and escalate for clarification.

• Help with documentation updates when processes evolve.

• Ensure accuracy in tools such as Monday.com, Outlook calendars, and internal systems.

• Provide team coverage during PTO or periods of high workload.

• Engage in task handoffs to ensure seamless workflow continuity.

• Promptly escalate risks, blockers, or capacity issues as they arise.

⛳️ Requirements

• 1–3 years of experience in operations, service coordination, or administrative support (experience in MSP is a plus).

• Strong attention to detail and a commitment to accuracy.

• Excellent task ownership and follow-through skills.

• Capability to manage multiple tasks simultaneously in a dynamic environment.

• Proficient written and verbal communication abilities.

• Comfortable using operational tools such as ticketing systems, task boards, and calendars.

• Willingness to adhere to structured processes and utilize checklists.

• Ability to accept feedback and adapt quickly.

• Dependable time management and calendar organization skills.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Opportunities for professional and career development.

• A friendly work environment.

• Attractive perks.