Service Market Development Representative

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Generate leads and convert customers for Epredia’s Service Business.

• Primarily contact customers via telephone, while also utilizing email, internet, and other technologies.

• Drive conversions in Service Contracts, Billable Service, and Spare Parts revenue streams.

• Maintain customer relationships, develop growth opportunities, and enhance market penetration while achieving sales and profit targets.

• Manage targeted customer calls, quote inquiries, product inquiries, and documentation requirements.

• Pursue revenue from billable services, lost contracts, and warranty conversions.

• Make decisions regarding contract and billable service offerings based on the needs of customers.

• Coordinate efforts with Field Service Engineers, Field Applications Specialists, and Field Service Managers.

• Research and negotiate within the market to secure service revenue.

• Maintain a pipeline of opportunities to meet or surpass revenue growth objectives.

• Conduct sales calls and manage vendor relations with customers and prospective clients.

• Attend face-to-face customer meetings when necessary.

• Cultivate and maintain relationships with purchasing decision-makers and end users.

• Research competitor and industry activities, integrating relevant information into business plans.

• Introduce new products and services to the market.

• Support the quoting process, tenders, and legal documentation necessary for securing Service Business.

• Keep accurate territory reports, records, and files.

• Communicate customer issues or potential problems to the supervisor.

• Leverage sales and field service teams for information, lead generation, and market intelligence.

⛳️ Requirements

• Candidate must reside in Michigan.

• A Bachelor's degree in Business, Life Sciences, Healthcare, Marketing, or a related field is preferred; an equivalent combination of education and experience will be considered.

• At least 5 years of experience in sales, business development, account management, customer success, or service sales.

• Preference for experience in healthcare, medical devices, diagnostics, laboratory, instrumentation, or service-related industries.

• Familiarity with CRM systems such as Salesforce or similar customer relationship management platforms.

• Proven ability to manage sales pipelines, opportunities, and revenue targets.

• Proficiency in MS Office and CRM (Salesforce) is preferred.

• Must be able to work Eastern Standard Time (EST) hours.

• Willingness to travel to customer locations as needed, up to 10% of the time.

• Ability to work primarily via telephone, and utilize email, internet, and other technologies effectively.

• Capability to support the quoting process, tenders, and necessary legal documentation.

🏝️ Benefits

• Eligibility for an annual discretionary bonus.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401k retirement plan.

• Paid holiday time.

• Paid vacation time.