Service Manager – Support Consultant

This is a fully remote position, open to applicants in Germany.

📋 Description

• Technical service and support for customers in project and operational environments.

• Analysis and resolution of complex support cases (2nd/3rd Level).

• Working with relational databases using SQL.

• Creation and analysis of reports with Crystal Reports, or development and maintenance of APIs/interfaces.

• Management and coordination of customer escalations.

• Collaboration with internal teams (development, project, operations).

⛳️ Requirements

• Excellent SQL skills (mandatory).

• Substantial experience in Crystal Reports or API/interface development (ideally both).

• Professional experience in Oil & Gas or Chemicals; alternatively, Logistics.

• Experience in customer interaction (service, support, project, or IT department).

• Familiarity with Terminal Management Systems (TMS) is a significant advantage.

• Desirable: Experience with the integration of terminal-related hardware (e.g., measurement, control, or identification systems) into an IT landscape.

• Structured, reliable, and empathetic communication skills.

• Training as an IT specialist/programmer or a degree in Computer Science, Business Informatics, or a comparable field.

• Experience in handling customer escalations.

🏝️ Benefits

• Hybrid working options and the possibility for remote work, including temporary work from abroad.

• Working time account to support your work-life balance.

• 30 vacation days per year.

• Integrated career and development system with clear perspectives.

• Continuing education and training are important to us and are actively encouraged.

• JobRad – configure your JobRad (or even multiple).

• Team and company events that strengthen our open and team-oriented culture.

• International work environment with colleagues and clients worldwide.

• Works council that supports you with advice and assistance.

• A growing global team and an innovative product environment.