Service Manager – Digital Automation and Control

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Oversee the Digital Automation Controls operations team in manufacturing, assembly, project management, and field service to ensure uniform end-to-end service performance.

• Collaborate with the DAC COE engineering team to develop and implement the services growth strategy while promoting continuous improvement and operational excellence.

• Establish and nurture robust long-term customer relationships, guaranteeing service excellence, consistent delivery standards, and enhanced satisfaction (including NPS).

• Manage performance and organizational leadership, encompassing P&L targets, productivity, investment planning, sales alignment, and the cultivation of a high-performing team.

⛳️ Requirements

• Bachelor's Degree in Electrical Engineering, STEM, Business, or a related field.

• Over 10 years of experience in a senior-level operations role within electrical engineering, safety, or electrical distribution settings.

• More than 10 years of experience leading or supervising operations teams.

• Proven track record in managing P&L for multiple business lines.

• Willingness to travel as required, including frequent trips to Sacramento, CA.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-funded up to specified maximums.

• Company-paid Short Term Disability for up to 26 weeks.

• Company-paid Long Term Disability covering 60% of pay, with an option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits – 100% employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB offers 11 paid holidays.

• Salaried exempt positions benefit from vacation under a permissive time-away policy.