Service & Installation Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the service workload assigned to you, which includes reaching out to customers, arranging service appointments, and efficiently planning daily routes.

• Record completed tasks, findings, parts utilized, and any additional repairs or follow-up actions required.

• Service, troubleshoot, and repair walk-in tubs and related products within customers’ residences.

• Identify mechanical, plumbing, and product-related issues and decide on the necessary repairs.

• Manage vehicle inventory and truck stock; track parts used and facilitate returns.

• Engage with customers regarding the work being performed, ensuring a professional service experience.

• Provide education to customers on the proper operation, use, and maintenance of Safe Step products.

• Recognize recurring product or installation issues and report your findings to management.

• Carry out installation, service, repair, and maintenance tasks as assigned.

• Achieve 5-star reviews for the customer service experience with Safe Step.

• Adhere to vehicle and safe-driving protocols, with driving and safety performance monitored via cameras and telematics.

⛳️ Requirements

• A minimum of 2 years of experience in technical repairs, troubleshooting equipment, and addressing mechanical, plumbing, or residential service issues.

• Strong skills in technical repair, diagnostics, and troubleshooting.

• A valid state-issued license is mandatory.

• Applicants must be at least 18 years old.

• Outstanding analytical and problem-solving abilities.

• Excellent verbal and written communication skills.

• A strong commitment to quality assurance and customer service.

• Solid organizational and time-management skills, with the ability to work autonomously.

• Capability to fulfill driver duties and responsibilities.

• Compliance with the company's vehicle and safe-driving policies.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Life insurance

• 401(k) with a company match

• Mental health coverage

• Gender affirming benefits

• Family building benefits

• Paid parental leave

• Associate discounts

• Opportunities for community involvement

• Eligibility for bonus or incentive plans