Service Experience Specialist

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Assist customers with their general service inquiries.

• Provide support to travelers regarding reservations and trip-related inquiries.

• Coordinate requests for roadside assistance.

• Address customer needs related to financial services.

• Offer sales support and customer care.

• Assist with various inbound service programs.

• Actively listen to customer concerns and identify suitable solutions.

• Deliver accurate information related to services, accounts, or reservations.

• Adhere to established procedures when processing customer requests.

• Input information into online systems while conversing with customers.

• Maintain thorough and precise records of customer interactions.

• Escalate complex issues through the appropriate support channels.

• Represent the client in a professional manner during every interaction.

⛳️ Requirements

• High school diploma or GED (preferred qualification).

• Clear speaking voice and professional telephone etiquette.

• Strong reading, writing, and basic computer skills.

• Ability to learn new software and adhere to detailed instructions.

• Good judgment in handling customer information.

• Reliable attendance during designated servicing periods.

• A dedicated, quiet workspace at home.

• A stable high-speed internet connection.

• Certain client programs may necessitate a compatible Windows 11 computer, headset, and other equipment.

• Residency in an eligible state may be required.

• Successful completion of relevant screening may be necessary.

• Client-specific certification may be mandatory.

• Approved computer and internet equipment may be needed.

• Meeting individual program qualifications might be required.

• This position is a 1099 independent-contractor role; contractors are accountable for their own applicable tax obligations and business expenses.

🏝️ Benefits

• Work from a suitable home-office environment.

• Explore service schedules that accommodate your availability; scheduling options vary by client.

• Opportunities to enhance customer-service experience across travel, roadside assistance, financial services, and general support.

• Access to information and resources to assist qualified applicants in understanding registration, certification, and onboarding processes.