Service Engineer II

This is a fully remote position, open to applicants in Alaska, +6 more states.

📋 Description

• Collaborate with developers, testers, and program managers to design, manage, enhance, and optimize large-scale computer-based services.

• Comprehend caregiver, business, and technical requirements.

• Contribute to service architecture, operability, and caregiver scenarios that comply with standards and KPIs.

• Evaluate service delivery systems and pinpoint improvements that support service delivery and KPIs.

• Diagnose and engineer solutions for service issues while minimizing disruption.

• Take ownership of problems until they are permanently resolved and deliver innovations based on past experiences.

• Engage in disaster recovery drills and incident response management during off-hours as necessary.

• Analyze actual versus projected capacity needs and support viable cost models.

• Optimize the utilization of financial resources.

• Identify and rectify platform, system, deployment, and environmental issues prior to release.

• Ensure on-time, predictable, high-quality releases.

• Participate in triage, root cause analysis, trend analysis, and postmortems.

• Implement solutions.

• Guarantee that production solutions are reliable, resilient, secure, effective, and continuously monitored.

• Gather metrics on service availability, performance, system health, and long-term trends for service intelligence analysis.

⛳️ Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or a related combination of education and experience.

• At least 2 years of relevant experience.

• Proficient in automation, particularly in relation to deployment, recovery, or other manual processes.

• Experience with n-tier solutions.

• Familiarity with resilience modeling (failure mode analysis) and the ability to simulate service outages for point solutions (automated) and platforms (manually).

• Competence in reading, writing, configuring code, and designing end-to-end service telemetry, alerting, and self-healing capabilities.

• Proven expertise in web services, virtualization, and cloud concepts.

• Knowledgeable in Windows Server, virtualization, SQL Server, network technologies, Active Directory, and cloud technologies and services.

• Exceptional verbal and written communication skills, with the ability to create technical presentations and documents.

• Basic project management skills.

• Azure certification is preferred.

• Experience in a healthcare setting is preferred.

🏝️ Benefits

• Retirement 401(k) Savings Plan with employer matching.

• Medical, dental, and vision benefits.

• Life insurance.

• Disability insurance.

• Paid parental leave.

• Vacation time.

• Holidays.

• Health-related paid time off.

• Voluntary benefits.

• Well-being resources.

• An inclusive workplace with equal opportunities for advancement.

• Additional compensation may be available, including shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.