Field Engineer 3

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct advanced troubleshooting and repairs on customer equipment.

• Execute installation, validation, and maintenance tasks on assigned CT/PET equipment.

• Mentor, instruct, and support less experienced Field Engineers; offer coaching and constructive feedback.

• Act as a technical authority for escalations and FMI’s across one or more modalities.

• Manage customer communications and serve as the primary escalation point for customer issues, including installations.

• Take ownership of customer concerns from dispatch or identification through to resolution.

• Collaborate with team members to ensure suitable solutions for customers.

• Co-facilitate regular team or modality meetings as necessary.

• Assist the Area Service Leader in developing growth and/or deployment strategies.

• Maintain customer relationships and ensure timely communication, resolution, and follow-up.

• Adhere to company policies, procedures, and hospital protocols to fulfill regulatory and compliance requirements.

• Document all work performed on a daily basis, including debriefings, metrics, and parts ordering.

• Partner with customers and/or sales teams to suggest value-added services.

• Utilize the GE HealthCare escalation process and collaborate with regional and national support on corrective action plans.

• Provide application training to clinical or scientific personnel on designated equipment as required.

⛳️ Requirements

• Associate degree in a relevant field or equivalent military training with 6 years of experience in servicing electronic equipment, or a high school diploma/GED with 8 years of pertinent experience.

• Possession of a valid driver’s license.

• Proficiency with web applications and Microsoft Suite products.

• Legal eligibility to work in the U.S.; employment visa sponsorship is not available.

• Willingness to be available after hours and/or participate in a rotating on-call schedule, including weekends.

• Ability to manage multiple competing priorities while ensuring customer satisfaction.

• Capacity to lift, carry, push, and pull up to 35 lbs. without assistance.

• Capability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity.

• Successful completion of a drug screen, if applicable.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Professional development.

• Relocation assistance is not provided.