Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Offer remote assistance to our clients regarding inquiries and incident reports.

• Engage in a 24x7 on-call rotation as well as Network Operation Center (NOC) operations.

• Manage and document customer incidents and repair requests using CRM tools.

• Deliver on-site support for installations, maintenance, and troubleshooting activities.

• Assist with product launches, trials, and demonstrations.

• Conduct pre-configuration (staging) of products.

• Configure, maintain, and provision internal services labs.

• Facilitate product training sessions.

• Continuously enhance your knowledge of our products and related technologies.

⛳️ Requirements

• Successfully completed a technical degree or vocational training in a relevant technical field.

• Proficient in DWDM, Ethernet Access, Network Management, Network Security, TCP/IP, SNMP, and routing protocols.

• Capable of analyzing faults, problems, vulnerabilities, and dependencies, with the ability to propose solutions.

• Strong orientation towards customer service and satisfaction.

• Team player who is resilient, able to work independently, and highly self-motivated.

• Excellent communication and negotiation skills.

• Eagerness and enthusiasm for both national and international travel.

🏝️ Benefits

• Opportunity to work in an international, multicultural environment.

• Highly team-oriented and friendly workplace culture.

• Flexible working hours with the option to work remotely.

• Internal training and development programs available.

• Subsidies for sports, commuting costs, and childcare, as well as complimentary drinks and fruit.

• Employee discounts, including those for events and branded products.