Field Service Technician

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Install, convert, troubleshoot, repair, maintain, and remove Aristocrat gaming machines, signage, and gaming controllers.

• Respond swiftly to customer inquiries and urgent requests, prioritizing critical situations.

• Conduct Pre-Site Surveys, adhere to schedules, and execute assigned service tasks.

• Ensure inventory accuracy and comply with the parts inventory process.

• Assist customers with technical questions and provide necessary documentation.

• Document trends, requirements, and service challenges.

• Review pre-installation documents to identify required components.

• Collect and accurately report service activities using field service management tools.

• Maintain professionalism, integrity, and high customer service standards.

• Manage day-to-day tasks independently with minimal supervision.

• Adhere to Aristocrat’s Safety Guidelines.

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

• Safely and efficiently operate a box truck.

• Function in busy, noisy, and smoky casino environments.

• Travel with little or no notice for potentially extended durations.

• Provide technical support to ensure the success of Aristocrat Gaming customers.

⛳️ Requirements

• High school diploma, GED, or equivalent professional experience.

• Minimum age of 21 years.

• Clean and valid driver’s license, maintaining an insurable driving record.

• Capable of obtaining a gaming license as needed.

• Willingness to travel daily within the assigned territory.

• Regional and national travel may reach up to 30%.

• Self-motivated, flexible, adaptable, highly organized, and proactive.

• Enthusiasm for technology and problem-solving.

• Ability to remain composed in a fast-paced work environment, multitask, and achieve objectives.

• Effective and constructive communication skills with customers and colleagues.

• Capability to lift and move a minimum of 50 pounds.

• Ability to push up to 250 pounds with assistance from moving equipment.

• Proficient in climbing and balancing on ladders.

• Good manual dexterity, hand-eye coordination, and vision.

• Ability to drive and operate a vehicle for prolonged periods.

• Previous experience as a slot technician, field service of technical products, or related diagnostic work is preferred.

• Experience working in the field, being on-call, and traveling for work is preferred.

• Familiarity with electronics, mechanics, and troubleshooting is preferred.

• Must be authorized to work full-time in the job posting location without current or future visa sponsorship.

🏝️ Benefits

• Comprehensive benefits package that includes health, dental, and vision insurance.

• Paid time off.

• 401(k) plan with employer matching.

• Extensive hands-on and virtual training program during the first 6 months.

• Global career opportunities.

• Employee development and career progression pathways.

• Support with gaming license application, fees, and renewal.