Service Engineer – Analytical Instruments

This is a fully remote position, open to applicants in United States.

📋 Description

• Executes installations, repairs, and maintenance activities on laboratory instruments and equipment following a diverse range of procedures.

• Inspects, tests, and adjusts malfunctioning components and parts as needed.

• Calibrates laboratory instruments to ensure safe and precise operations in accordance with standards and specifications.

• Documents and reports on calibration activities, repairs, and product failures.

• Offers technical support and training to customers regarding the operational and maintenance aspects of the equipment.

• Acts as the primary customer liaison for issues related to equipment and instruments.

• Travels to customer locations to provide services, including installations, maintenance, or calibrations.

• Modifies equipment and technology to meet user requirements.

• Provides technical assistance to customers concerning instrumentation.

• Records and reports all repairs and product failures diligently.

• Suggests recommendations for equipment and improvements.

• Aids in the creation of preventative maintenance procedures, including IQ, OQ, and PQ for the division.

• Carries out a sequence of testing and calibration programs for instruments and equipment according to blueprints, schematics, technical manuals, standard operating procedures, and other specifications.

• Diagnoses equipment failures (breakdowns) and performs repairs following manufacturers' guidelines.

• Conducts preventative and corrective maintenance on test apparatus and peripheral equipment.

• Collaborates with clients, group leaders, and other technical personnel to facilitate equipment installation, maintenance, and repair techniques.

• Analyzes and converts test data using mathematical formulas, reporting the results and proposed adjustments.

• Sets up test equipment and performs tests on instruments and equipment.

• Disassembles and reassembles instruments and equipment using hand tools, inspecting them for defects.

• Sketches designs for developing jigs, fixtures, instruments, and related nonstandard apparatus.

• Modifies the performance and operation of component parts to specifications, utilizing test equipment and precision instruments.

• Conducts tests and inspections of products, services, or processes to assess quality or performance.

• Regularly consults with clients regarding the usage, placement, and potential future needs of the equipment.

• Recommends corrective actions to customers when necessary.

• Trains customers on the proper use of the equipment.

• Maintains technical proficiency through ongoing manufacturer certification and continuing education.

• Performs additional duties as assigned.

⛳️ Requirements

• Bachelor's or Associate's degree in Electronics, Instrumentation, or Chemistry is preferred.

• Minimum of 3 years of relevant technical experience is required.

• Experience in preventive maintenance, IQ/OQ/PV, troubleshooting, repair, and calibration of analytical instruments such as HPLC, GC, Spectrophotometer, as well as electronic and mechanical equipment.

• Knowledge of machines and tools, including their designs, uses, repairs, and maintenance.

• Strong analytical skills – Able to understand the implications of new information for both current and future problem-solving and decision-making.

• Fully bilingual candidates are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Wellness programs available.

• Health savings and flexible spending accounts.

• 401(k) plan with company matching contributions.

• Employee stock purchase program.

• 11 paid holidays throughout the year.

• 18 PTO days annually.

• Volunteer time off provided.

• 6 weeks of fully paid parental leave.