Service Engineer – Analytical Instruments

This is a fully remote position, open to applicants in United States.

📋 Description

• Executes installation, repair, and maintenance activities on laboratory equipment and instruments in accordance with diverse procedures.

• Examines, tests, and modifies malfunctioning components and parts.

• Calibrates laboratory instruments to ensure safe and precise operations, adhering to established standards and specifications.

• Records and reports on calibration activities, repairs, and product failures.

• Offers technical assistance and training to customers regarding operational or maintenance aspects of the equipment.

• Acts as the primary customer liaison for equipment and instrument-related issues.

• Travels to customer locations to deliver services, including installations, maintenance, or calibrations.

• Adjusts equipment and technology to meet user requirements.

• Provides technical support to customers concerning instrumentation.

• Documents and reports all repairs and instances of product failure.

• Suggests recommendations for equipment and improvements.

• Aids in the creation of preventative maintenance procedures, IQ, OQ, and PQ for the division.

• Implements a sequence of testing and calibration programs for instruments and equipment based on blueprints, schematics, technical manuals, standard operating procedures, and other specifications.

• Diagnoses equipment failures (breakdowns) and performs repairs according to manufacturer guidelines.

• Conducts preventative and corrective maintenance on test apparatus and peripheral equipment.

• Collaborates with clients, group leaders, and other technical personnel to support equipment installation, maintenance, and repair techniques.

• Analyzes and converts test data using mathematical formulas, reporting results and proposed modifications.

• Sets up testing equipment and performs tests on instruments and equipment.

• Disassembles and reassembles instruments and equipment using hand tools, inspecting them for defects.

• Drafts plans for the development of jigs, fixtures, instruments, and related nonstandard apparatus.

• Modifies the performance and operation of component parts to meet specifications using test equipment and precision instruments.

• Conducts tests and inspections of products, services, or processes to assess quality or performance.

• Regularly consults with clients regarding the usage, placement, and potential future requirements of the equipment.

• Advises customers on corrective actions when necessary.

• Trains customers on the proper use of the equipment.

• Maintains technical expertise through ongoing manufacturer certifications and continuing education.

• Performs other assigned duties.

⛳️ Requirements

• Bachelor’s or Associate’s degree in Electronics, Instrumentation, or Chemistry preferred.

• A minimum of 3 years of relevant technical experience is required.

• Experience with preventive maintenance, IQ/OQ/PV, troubleshooting, repair, and calibration of analytical instruments such as HPLC, GC, Spectrophotometer, and both electronic and mechanical equipment.

• Knowledge of machines and tools, including their designs, applications, repair, and maintenance.

• Strong analytical skills – Ability to comprehend the implications of new information for resolving current and future problems and making decisions.

• Fully bilingual preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Wellness programs.

• Health savings and flexible spending accounts.

• A 401(k) plan with company matching.

• An employee stock purchase program.

• 11 paid holidays.

• Accrual of 18 PTO days annually.

• Eligibility for volunteer time off.

• 6 weeks of 100% paid parental leave.