Experienced Critical Power Field Technician, UPS Field Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct preventive maintenance, inspections, testing, troubleshooting, and repairs on UPS systems, battery plants, DC power systems, PDUs, STS units, inverters, and associated critical power equipment.

• Identify electrical and control system issues using schematics, testing tools, manufacturer documentation, and industry best practices.

• Install, commission, and replace UPS systems, battery strings, battery monitoring systems, maintenance bypass equipment, and related power infrastructure.

• Respond to emergency service calls and restore customer systems to operational condition while upholding the highest safety and quality standards.

• Execute battery testing, capacity assessments, failure analysis, and lifecycle replacement services.

• Accurately and professionally complete service reports, maintenance documentation, and customer communications.

• Build strong customer relationships through technical expertise, promptness, and outstanding service delivery.

• Mentor junior technicians and assist in field training by sharing troubleshooting methods, safety protocols, and technical insights.

• Ensure compliance with OSHA, NFPA 70E, company safety procedures, and customer site requirements.

• Support additional field service tasks as business and customer needs change.

⛳️ Requirements

• Military veterans with expertise in electronics, avionics, communications, radar, power generation, electrical maintenance, nuclear power, or similar technical fields are strongly encouraged to apply.

• A minimum of 3+ years of hands-on experience in servicing UPS systems, battery systems, DC power equipment, generators, switchgear, data center infrastructure, or other critical electrical infrastructure.

• Experience with equipment from manufacturers such as Eaton, Vertiv/Liebert, Schneider Electric/APC, Mitsubishi, Toshiba, ABB, or similar critical power platforms is highly preferred.

• A solid understanding of AC and DC electrical theory, power distribution systems, and battery technologies.

• Capability to read and interpret electrical schematics, wiring diagrams, and technical documentation.

• Proficiency in using multimeters, power quality analyzers, battery testing equipment, and various diagnostic tools.

• Demonstrated ability to independently troubleshoot and resolve intricate electrical and electronic system failures.

• Strong communication skills with customers, capable of explaining technical findings, recommendations, and corrective actions to both technical and non-technical audiences.

• Proven dedication to safety, quality workmanship, and professional responsibility.

• Valid driver's license and willingness to travel within the assigned service area, including occasional overnight travel as necessary.

🏝️ Benefits

• Health insurance

• 401k with employer match

• Paid time off

• Tuition reimbursement

• Professional development courses

• Performance bonuses

• Referral bonuses

• Production incentives

• Company vehicle

• Per diem for qualifying travel