Senior Field Service Technician

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancements and alleviate challenges.

• Carry out field service responsibilities, including diagnosing technical problems and performing on-site troubleshooting within authorized regions.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as trainers when necessary for both team members and clients.

• Compile material lists for service tasks and ensure all materials, parts, and equipment adhere to quality standards and are readily available.

• Actively identify potential equipment malfunctions and suggest corrective measures.

• Enhance customer satisfaction by fostering and maintaining positive relationships.

• Recognize potential new sales prospects while addressing customer needs and relay this information internally.

• Spot opportunities for product and quality enhancements.

• Provide management with suggestions for improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment OR an Associate's Degree in electrical technology with 6+ years of experience servicing critical power equipment OR a High School Diploma/GED with equivalent work and/or military experience (8+ years) servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) with various levels within the organization.

• Strong team collaboration skills.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate proficiency in Project Management using MS Project or Excel.

• Advanced capability in drafting test plans and reports detailing test outcomes.

• Advanced organizational skills with the ability to meet deadlines on administrative tasks.

• Demonstrates a sense of urgency and ownership; committed to completing the job!

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability insurance.

• Choice between two medical plan options: A PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee paid up to specified maximums.

• Short Term Disability – up to 26 weeks – company paid.

• Long Term Disability – covers 60% of pay – company paid, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• Retirement 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation based on years of service.