Service Director – Operations Excellence

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Lead the enhancement of performance, consistency, and leadership development throughout the service center network.

• Collaborate with service center managers, traveling frequently to evaluate operations.

• Recognize areas for improvement and implement long-lasting solutions.

• Advocate for the utilization of data, metrics, and accountability frameworks.

• Mentor managers on effective leadership and performance management.

• Create personalized growth plans for managers.

• Assess emerging leaders for their readiness to advance.

• Provide feedback to executive leadership concerning organizational health.

⛳️ Requirements

• Over 7 years of progressive experience in operations leadership, with direct oversight of managing managers.

• Established history of coaching and nurturing leaders, not merely supervising them.

• Experience in multi-location service operations, such as field service, branch operations, facilities, or similar settings.

• Proficient in conducting leadership assessments, team evaluations, or reviews of organizational effectiveness.

• Proven success in implementing operational best practices across various locations or teams.

• Experience in the glass and glazing industry is advantageous but not essential; we welcome exceptional leaders and operators from any service-focused industry.

🏝️ Benefits

• Industry-leading Compensation

• Medical, Dental, and Vision Insurance Plans

• 401K with employer match

• 100% Company-paid Short-Term Disability and Life Insurance

• Supplemental Life Insurance and additional Voluntary Benefits

• Personal Health Advocate

• Employee Assistance Program

• Tuition Reimbursement

• Generous Paid Time Off (PTO) including 9 annual holidays

• Daily Pay