Service Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the primary point of contact for customers, ensuring timely and effective resolution of issues related to a diverse range of support services within the assigned region, product, or coverage area.

• Possess comprehensive knowledge of the assigned region, coverage area, or product lines, including their configurations, acting as the direct liaison to all relevant internal functions to assist the customer.

• Establish and sustain communication to deliver continuous technical and business support to designated customers within the specified geographic region or coverage area.

• Cultivate expertise in your specific function.

• Influence policies and guarantee service delivery within your area of responsibility, collaborating with other organizational segments.

• Analyze internal and external business challenges, providing recommendations for best practices to enhance products, processes, or services.

• Guide others in developing innovative solutions amidst complex manufacturing processes characterized by technical diversity and/or interconnected production cycles.

• Present business or technical solutions to leadership.

• Convey intricate messages and negotiate primarily within the organization to encourage alternative perspectives.

⛳️ Requirements

• A Bachelor's degree from an accredited institution or a high school diploma/GED accompanied by a minimum of 6 years of experience in Field Service and Maintenance.

• At least 8 years of experience, particularly in Field Services.

• Willingness and ability to travel 20% within the service area as required.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Access to the Employee Assistance Program, offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Company retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Flexible time off.