Director of Quality Excellence

This is a fully remote position, open to applicants in Arizona, +25 more states.

📋 Description

• Develop and implement strategies for AI and Automation in Quality.

• Create and manage a strategy that enhances quality through automation, software-driven quality controls, and AI-based monitoring to minimize dependence on manual audit resources.

• Design AI-powered monitoring systems that detect error signals in real time and highlight risk patterns before they lead to operational or patient-facing mistakes.

• Collaborate with Engineering and Product teams to integrate automated quality checks directly into operational systems, ensuring quality is maintained at the point of work rather than inspected afterward.

• Keep a forward-looking roadmap for innovative quality capabilities, assessing new tools and techniques, and incorporating them into the operating model as they develop.

• Transition the quality function from post-error detection to proactive prevention through process controls, system design, and early signal monitoring.

• Identify the conditions and processes that lead to errors and implement design changes to eliminate the failure modes instead of merely catching them later.

• Create predictive indicators that enable the organization to intervene before defects manifest as errors.

• Manage an escalation framework with designated owners, target resolution dates, and established escalation paths for all cross-functional quality issues.

• Drive resolution of quality issues across operational partner teams, ensuring partner leaders are accountable for meeting established timelines.

• Initiate and complete cross-functional quality improvement projects with documented, quantifiable outcomes such as reduced error rates or implemented process changes.

• Engage partner leadership immediately upon identification of issues to prevent them from persisting through review cycles.

• Maintain an active initiative tracker that includes milestones, owners, status updates, and blockers for all ongoing quality projects.

• Deliver staffing models, standardized reporting, and automation roadmaps on promised timelines without needing repeated guidance.

• Quickly escalate obstacles with a written suggested path forward, ensuring no initiative is stalled due to delays in escalation.

• Maintain comprehensive knowledge of the core operational workflows overseen by the quality function.

• Conduct structured deep-dives and generate data-supported root cause analyses that pinpoint the issue, its root cause, supporting data, and specific corrective actions.

• Independently analyze error patterns and drivers in executive settings without relying on prepared summaries.

• Prepare structured pre-reads and materials for executive and business reviews.

• Present clear, data-driven narratives that encompass metrics, trends, root causes, actions taken, and outstanding items.

• Independently manage leadership communication and presentations to senior operational audiences, including the executive team.

• Lead and nurture the quality team across audit, analysis, and quality engineering functions.

• Establish reporting infrastructure and quality systems that provide leadership with real-time insights into error rates and contributing factors.

• Collaborate with Engineering and Product to incorporate quality monitoring and automated controls into operational platforms.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 10 years of experience in operational quality, quality engineering, or process excellence.

• At least 5 years of experience in owning and scaling a quality function, rather than merely operating an existing one.

• A minimum of 5 years managing initiatives across cross-functional teams in a matrixed environment.

• Proven ability to translate quality strategy into effective system design, process controls, and operational execution.

• Strong analytical and problem-solving capabilities with a data-driven approach to diagnosing root causes and making decisions.

• Direct experience transitioning a quality operation from manual, retrospective auditing to automated, system-embedded controls.

• Familiarity with AI and LLM applications for quality monitoring, anomaly detection, and proactive error prevention.

• Proven track record in software quality assurance for operational or customer-facing platforms, including test automation, release validation, and collaboration with Engineering on defect prevention and resolution.

• Experience in designing quality processes, documentation standards, and scalable operating models that expand coverage without proportional increases in headcount.

• Demonstrated ability to influence stakeholders and ensure accountability across teams without direct reporting authority.

• Self-driven and proactive, with a tendency to initiate work rather than wait for problems to be defined.

• Exceptional written and verbal communication skills, capable of presenting data-driven narratives to senior leadership.

• Experience in regulated, high-accuracy environments such as pharmacy, healthcare, or clinical operations is preferred.

• Willingness to travel up to 20%.

🏝️ Benefits

• An opportunity to join one of the fastest-growing startups in health technology.

• Fully remote work environment available in states including AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV.

• Competitive compensation based on experience.

• Comprehensive benefits package including medical, dental, and vision coverage.

• Opportunity for 401(k) contributions.